Welcome to our Directcookware Online Store

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1. This website is owned by Proven Products Ltd (Registered No. 2023418); also referred to as ‘we’, ‘our’ and ‘us’ within these Terms and Conditions.

2. Orders placed via this website are for domestic use only.

3. No contract for the sale of any item(s) will subsist between Proven Products Ltd and the user until we have confirmed (via the Order Confirmation E-mail) that the item(s) have been despatched. An Order Confirmation E-mail equates to an acceptance by Proven Products Ltd of the user’s offer to purchase the specified item(s) from this website.

4. Minors (i.e. under 18’s) may only use the services provided by this website with the prior consent of their parent(s) or guardian(s) and are not permitted to order items that are restricted to adults (e.g. knives, etc.).

5. If a pricing error (relating to any item that a user has ordered) is discovered, Proven Products Ltd will inform all affected users as soon as possible. If the error is discovered prior to us sending the Order Confirmation E-mail to the user, the entire order shall be cancelled and a full refund will be issued.

6. Users wishing to register or order via this website must have a unique email address. Users providing an e-mail address via this website expressly agree that that e-mail address may be used as a means of communication and that any relevant contact made via e-mail satisfies any legal requirements that such notices be made in writing.

7. The Order Confirmation E-mail sent by Proven Products Ltd to the customer (upon despatch of their order) will contain a link to these terms and conditions and may be amended in accordance with article 61 (below) at any time.

8. It is the user’s responsibility to check that all of their personal information detailed on the Order Confirmation E-mail is correct as soon as possible after receiving the Order Confirmation E-mail. We recommend that users printout and retain and/or save a copy of their Order Confirmation E-mail.

9. It is the user’s responsibility to ensure that e-mails sent by Proven Products Ltd to the customer’s given e-mail address can be received. We recommend that users add Proven Products Ltd to their ‘safe sender’ list and check that their security software does not block e-mails from Proven Products Ltd. In the unlikely event that a user is consistently unable to receive e-mails from Proven Products Ltd, the user should contact their Internet Service Provider to seek further assistance.

10. To ensure that the customer’s credit/debit card is not being used without consent, Proven Products Ltd will validate the name, billing address and other personal information (supplied by the customer during the checkout process) against appropriate third party databases including registered credit reference agencies and fraud prevention agencies, who may keep a record of that information. By accepting these Terms and Conditions, the customer consents to such checks being made. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Personal information provided by the customer will be treated securely and in accordance with the Data Protection Act 1998.

11. Users undertake that the personal information they provide to Proven Products Ltd for the purpose of placing an order is current and correct, that the credit/debit card used is either their own or that they have the express permission of the cardholder (i.e. the individual who’s name features on the card in question) and that there are sufficient funds to cover the total amount due.

12. Users must choose a password to complete the registration process and accept responsibility for all actions taken under their unique e-mail address and password and shall only register or place an order via this website using their own e-mail address and password. The user must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your email address to anyone, nor permit, either directly or indirectly, anyone to use your e-mail address or password.

13. If there are any changes to the personal information provided by the user, it is the user’s responsibility to inform Proven Products Ltd as soon as possible.

14. Registered users are permitted to post reviews on products provided that they comply with our Customer Review Guidelines (below (article 15-17).

15. The user acknowledges that their review(s), feedback or rating(s) may be published and displayed for as long as Proven Products Ltd consider appropriate and that the content may be syndicated to other Proven Products Ltd websites and publications.

16. The user agrees to indemnify and hold Proven Products Ltd harmless against any claim or action brought by third parties (including the violation of their privacy or intellectual property rights) arising from or in connection with any review, feedback or rating posted by the user on this website.

17. Users grant Proven Products Ltd and its affiliates (a non-exclusive and royalty-free) worldwide license to use and/or edit their review(s). We reserve the right to publish, edit or remove any reviews without notifying the user.

18. Any guaranty or warranty associated with any item(s) purchased via this website are tendered to the original purchaser or gift recipient only and are non-transferable.